Posted:
Over the years, the Shopping Blog has sought to provide you with the latest retail trends and insights. We want to make it easier for everyone to find most recent data, so we’ve consolidated our efforts on Think with Google.

So starting today, you can get all the retail and shopping insights on the Think with Google website. You can also find product specific updates on the Google Commerce Blog. After today, we won’t be posting any news on this blog, so sign up to get regular updates from Think with Google about the retail industry and consumer trends.

Posted by Keri Overman, The Google Retail Team
348 comments | Labels:

Posted:


From watching Spongebob clips with the little ones to learning how to survive their challenging teen years, the many stages of motherhood can feel like they whizz by in the blink of an eye. So in celebration of Mother’s Day this year, we decided to explore and pay tribute to some of those special moments in a mother’s journey from new mom to grandmom - and how YouTube hopes to support her along the way.

In addition, to learn more about how modern moms use our platform to learn, share and discover, we partnered with TNS to survey 1,500 women, aged 18-54, all of whom have children under the age of 18 and watch videos online.

The results show that whether it’s to research the next family vacation, get in a quick workout before the kids wake up, or learn how to set up the new printer for her small business, today’s mom is using online video to learn and grow.


But it’s not just advice and how-tos that moms seek. They also turn to YouTube to wind down. In our survey, 74% of moms said they use YouTube for “me time,” watching for entertainment and relaxation purposes. But that “me time” can quickly turn to “we time.” Of the moms surveyed, 87% said they watch videos not just alone - but with their children alongside, too.
For countless reasons and throughout her journey, moms turn to YouTube in their moments of need: when they need a video to watch with the kids, when they need an answer to a question, or when they just need a laugh. And we’re so glad we can be there for them.

Happy Mother’s Day from all of us at YouTube.

                  

Posted by Netta Gross, Consumer Insights, YouTube B2B Marketing
251 comments | Labels: , , , , ,

Posted:
When it comes to attracting customers, small businesses know that showcasing their products online can help them get in front of more people -- even when their physical store doors are closed. In fact, one-third of small business owners said new or existing clients engaged with them through their e-commerce websites at least once daily.1

But getting started with a website is just the beginning. Google Shopping helps small businesses like you tap into the power of customer intent to reach the right people with relevant products ads, when it matters the most. Here’s how two local businesses, Paper Culture and PUBLIC Bikes, used Google Shopping to gain a competitive edge and spark shoppers’ interest across the country by leveraging their strengths: unique designs and inspired products.

Paper Culture uses Shopping ads to connect with design lovers online
Unique, modern design is a top priority for Paper Culture, an environmentally-conscious stationery company that sells 100% post-consumer recycled cards, coasters, and other personalized products online. To complement their AdWords text ads, Paper Culture turned to Google Shopping to put their product designs front and center, and reach new customers with rich, visual ads that jump off the search page.

“One of the toughest challenges for us as a small business is that we don’t have the brand of our larger competitors,” says Chris Wu, CEO and co-founder of Paper Culture. “Google Shopping helps us tell our story through showing searchers our unique product designs, right on Google search.”

By coupling customer intent with Google Shopping’s image-focused approach, Paper Culture was able to highlight their designs in a cost-effective way -- ensuring that each shopper that clicked on a Google Shopping ad was an already-interested buyer. Through Shopping campaigns, Paper Culture decreased their cost-per-lead (CPL) by 50%, and saw 3x ROI overall when compared to their other online channels.
PUBLIC Bikes reaches more searching cyclists with Google Shopping
Multi-channel retailer PUBLIC Bikes is in the business of selling colorful, trendy city bikes with a mission to help people fall in love with urban biking. But as a small business that designs, manufactures, and sells their own merchandise, the team often found themselves short on time and resources.

“With a small team, it’s challenging to do everything we want to do and get our brand and products out there,” says Dan Nguyen-Tan, founding executive of PUBLIC Bikes. “We need a way to scale our marketing efforts and get in front of potential customers where they can discover and engage us. That’s why Google Shopping is so important: it helps us reach customers looking for our products across the country.”

PUBLIC Bikes used Google Shopping to find new customers beyond their brick-and-mortar stores. Bidding by product allowed them to more easily prioritize those products that were new or on sale, turning once low-converting search terms into profit. For every $1 invested in Shopping campaigns, PUBLIC Bikes was able to see 2x the ROI as compared to their other online channels.
A new hub for retailers, large and small
Whether you’re an ecommerce business or a multi-channel business, the new Google for Retail offers a one-stop hub to learn more about Google’s solutions for retailers of all sizes.

If you’re a small business like Paper Culture or PUBLIC Bikes, we’re introducing a new Shopping Campaigns page as a go-to resource to help you get up and running on Google Shopping and make the world your storefront. Here, you’ll find product overviews, success stories, tutorial videos, and help resources to show how Google’s various retail tools work together to let you find your shoppers, wherever they are.

Posted by Kim Doan, Product Marketing Manager, Google Shopping
1eMarketer, Do Small Business Websites Drive Client Engagement?, Feb 2015
200 comments | Labels: ,

Posted:
When it comes to brick and mortar stores, misinformation runs rampant.

For instance, search results only send consumers to e-commerce sites, retailers lose the shopper who checks a phone in store, and buyers only visit stores to transact or showroom. Those are three common myths debunked in Digital’s Impact on In-Store Shopping1, new research conducted by Ipsos MediaCT and Sterling Brands for Google, based upon purchasing behaviors of more than 6,000 smartphone shoppers.

Although 95% of all retail transactions still occur in-store2, smartphones have quickly become consumer’s favorite and most trusted “shopping assistant.” These handy devices reduce buyers’ remorse, raise consumer expectations for getting more accurate and faster information from store associates, and present new challenges for hungry retailers.

For instance:

  • 68% of shoppers surveyed said they were happier with store purchases when they did research online before buying, according to those surveyed 
  • 71% expect clerks to know or find product information more quickly now, due to smartphones 
  • 46% of smartphone shoppers browse the retailer’s own site or app in-store 

But when paired with a consistent shopping experience — specifically mobile optimized, locally relevant, and personalized search results — these same “shopping assistants” can become as powerful to sellers as they are to buyers, the research found.

In fact, they’ve helped double the value of in store visit,3 increase customer satisfaction (69% of consumers are more satisfied with purchases when they get to touch or feel a product in-store), and they’ve given retailers more opportunities to build brand loyalty (51% said they used digital devices to look for additional information after buying).

For instance, Sears Hometown & Outlet Stores saw a 16% higher clickthrough rate and 122% increase in visits to its stores after adopting Local Inventory Ads, which lets retailers display nearby store inventory to online shoppers.4 “Local inventory ads fit perfectly into our strategy of using digital tools to drive store traffic,” says David Buckley, chief marketing officer at Sears Hometown and Outlet Stores. “If people are searching for a product on their phones, there is nothing more targeted than serving that item with a picture, description, and price while letting the customers know exactly how far they are located from the product.” 

The technology also helps Sears extend the reach of its advertising budget, driving $8 of in store sales for each dollar invested online.5 “When we compared our most recent performance of local inventory ads to offline media typically used to drive store sales, such as a recent broadcast television campaign,” Buckley explains, “local inventory ads returned in-store sales at more than 5X the rate of tv advertising for each dollar spent.6” 


Similarly, Staples saw their store visit and ad click thru rates increase by 33% and 29% respectively, after indicating nearby stock in their search listings.

“Local Inventory Ads are another way Staples helps customers shop whenever and however they want through our omnichannel,” said Ellen Comley, vice president, integrated media, Staples, Inc. “We know that more and more customers are doing research online before buying, and local inventory ads make it easier for us to reach small businesses and ensure we’re providing the most relevant offers.” 

Of course, those are just a few examples. In addition to identifying other ways smartphones are changing modern shopping, Digital’s Impact on In-Store Shopping outlines several steps retailers can take to optimize their online presence for smartphones:

5 things brick and mortar stores should do now 

  1. Use Local Inventory Ads to promote nearby stock to interested buyers, including availability of complementary and recommended products 
  2. Be sure to list store locations, hours, and phone numbers in online search ads 
  3. Optimize online presence for mobile viewing and buying, including search results, website, app, and mobile ads to engage consumers while in store 
  4. Localize and integrate custom offers and product recommendations to smartphone shoppers that disclose their location 
  5. Take an omni-channel approach to marketing and measurement by combining your online and physical efforts into one (see also: Macy’s Inc) 
There’s no denying that smartphone shoppers are looking at competing offers while in store, the research concludes. But a greater percentage of shoppers look to search engine results and a retailer’s own sites and apps first. To take advantage, retailers must acknowledge, react to, and consolidate their multi-channel approach into a “mobile first” omni-channel one.

Learn more about how top retailers are using digital to connect people with their stores here.

Posted by Emily Eberhard Pereira, Head of Shopping Solutions Marketing 

-----------------------------------------------------------------------

 1Google/Ipsos MediaCT/Sterling Brands, Digital Impact on In-Store Shopping, October 2014 
2 eMarketer: Total US Retail Sales Top $4.5 Trillion in 2013, Outpace GDP Growth, April 2014 
3 Shoppertrak 2014 foot traffic and Mastercard SpendPulse transaction Data 2010 thru 2014 
4 AdWords Store Visits Data. 2015 
5 Sears Hometown and Outlet Stores Data. 2015 
6 Sear’s Hometown and Outlet Stores Data. 2015
184 comments | Labels: , , ,

Posted:
There’s no doubt that technology continues to transform the pace of business. In the past, it wasn’t possible to track online conversions back to ads in real-time. You couldn’t always be sure you were advertising only in-stock items or immediately traffic out seasonal assortment changes.

But now advanced digital marketers are able to take advantage of real-time conversion and product data in their advertising campaigns to great effect.

Forrester recently completed a global study of 240 retailers’ search campaigns. What they found was… opportunity. Most retailers still don’t take advantage of existing real-time capabilities in digital marketing, and leave a significant opportunity for savvy marketers who do.

Come hear Forrester and Google talk about: 
  1. Results from Forrester’s retail search study 
  2. Insights about the retail search market, and where you can take advantage 
  3. How to become more “real-time” in your own digital advertising 

 Speakers:
Shar VanBoskirk, Principal Analyst, Forrester Research
Henry Tappen, Retail Product Manager, DoubleClick Search

Time: 
Wednesday, February 18th at 11AM PST/2PM EST

Register now on the event site. 

We look forward to seeing you there.
109 comments | Labels: , ,

Posted:
December of 2014 may be remembered as the first truly omni-channel holiday season: the year retailers really stretched the sales funnel to include mobile, store visits and online buying under one big connected holiday umbrella.

Let's take a break from the holiday dash to see what we can learn from companies that have been creating unified shopping experiences for consumers while ringing in bigger and better profits for themselves. We'll start with a salute to three great examples of omni-channel thinking: Macy's, Sephora and REI.

Macy's 
When over 15,000 people streamed into Macy's main New York City store at 6 pm this Thanksgiving Day, CEO Terry Lundgren wasn't too surprised. Omni-channel helped put those shoppers there. “So far, people are gravitating to the doorbusters," Lundgren said the next day. "There’s so much information online, so they’re doing that research and going right for those doorbusters."1

Macy's has been working for years to focus its marketing and retail teams into a group with a single vision on omni-channel conversions just like these.

"That incentive, of growing the number of omni-channel customers, is something we have shared over the last couple of years," says Jennifer Kasper, Macy's Group VP for Digital Media and Multi-cultural Marketing.

Sephora 
"In retail, you can't think of mobile as a threat. You have to think about it as a magnet to draw that client into your store." That quote from Bridget Dolan, Sephora's VP Interactive Media, says it all about how Sephora has been winning with omni-media.

Sephora's progressive approach is the result of watching, and actually listening to, its customers. Today the Sephora mobile app lets shoppers scan products right off the shelf and see if they're right for their look. They can also look up past purchases, in case they want that same great shade of lipstick or eye shadow again.
 
New research shows that 46% of shoppers who use mobile devices in-store say they turn to the retailer’s site or app for information while they shop.2 "I really can't believe how much of our traffic is now coming from mobile devices," says Bridget Dolan, "and how many of our clients are using search as the way that they figure out which products they want to buy while they're standing in-store."

REI 
The trusted outdoor retailer’s stores – especially its flagship locations -- are paradise for anyone who plays outside. The company, REI, now uses digital as a way to pull customers right into that local store experience. After researching online, REI customers come into the store to try on those hiking boots or skis and then make the purchase.

Google/Ispos/Sterling research shows 69% of shoppers say they gather information from physical stores at some point in their shopping cycle.3 "One of the things we know definitively is that all of our digital tools really connect our members to our stores," says Annie Zipfel, SVP of Marketing for REI. "So they're often researching product online… and ultimately they're coming in the store to make that purchase."

What can we take away from these three examples of omni-channel success?

  1. Care less about where. All three of these retailers are focused on using all channels to drive sales — wherever those sales might happen. As Jennifer Kasper of Macy's puts it, "The bottom line is, we're indifferent to whether [a shopper] converts in the store or online. We just want her to shop with Macy's." 
  2. Make mobile a magnet. The best omni-channel retailers make mobile a part of their in-store experience, inviting shoppers to use their hand-held devices as they browse. As Bridget Dolan of Sephora says, "We really welcome our clients to take out their phones in our store. A client that really knows exactly what she's buying, all the reviews, all her options... is actually a happier client and will come back and shop with you more often."
  3. Bring down internal barriers. Annie Zipfel of REI says, "It is a smaller and smaller group that shops only in the store, or only online." If you still keep separate online and offline marketing teams, it may be time to think about bringing them, and their incentives, together so they can speak to customers in the way those customers shop now. 
Happy omnidays, retailers!

Visit the Local Retail Playbook to see our new “Digital Impact On In-Store Shopping” research about how consumers are shopping on and offline, and how retailers are responding this holiday season.

Posted by Julie Krueger, Retail Industry Director
1. "CEOs of Target, Macy's, and Others Weigh In on Black Friday Sales." Fortune.com, November 28, 2014. http://goo.gl/lz3s0t
2. "Digital Impact on In-Store Shopping." Google/Ipsos MediaCT/Sterling Brands, October 2014. http://goo.gl/4TU0sY
3. ibid.

181 comments | Labels: , , ,

Posted:
With more and more retailers offering holiday deals earlier in the season, the excitement about Black Friday is no longer confined to a single day. Now it’s more like a month-long event. As a result, one in five shoppers plan to head to stores on Thanksgiving Day to capitalize on Black Friday deals.1

To get a read on the trends heading into Black Friday, we took the temperature of holiday shopping online. We looked at search trends on Google, insights from Google Consumer Surveys and top trending purchases on our same-day delivery service, Google Express.

Mobile shoppers are out in force
As smartphone shoppers hunt for deals during snackable moments throughout their day, this holiday season will likely be the most mobile ever. Shopping searches on Google coming from smartphones have increased 3.5x year over year and continue to grow.2 And we’re currently sending more mobile traffic to retailers per week from Google Shopping than we did during the peak of last holiday season.3

The smartphone has become the most powerful shopping assistant while consumers are out and about, helping us read customer reviews, watch product demos and find other retailers with product in stock nearby. So it’s no surprise that the top spending days in 2013 for in-store sales are also the days we saw the biggest spikes in shopping searches on mobile devices.4

This coming weekend, expect to see many of your fellow shoppers checking for deals on their smartphone while braving the lines and crowds at the mall. Nearly 50% of 25–34- year-olds use their phone to shop online while standing in line at a store.5 To help these shoppers research products more easily this holiday weekend, we rolled out new mobile features to Google Shopping such as 360-degree imagery and more detailed product information.

Top trending gifts of the season
To get a sense of the hottest gifts likely to sell out this season, we used Google Trends to identify the top trending toys, devices and apparel searches on Google Shopping.
  • Game consoles and tablets continue to be the top gifts trending on Google Shopping, but wearable technology such as the “fitbit” is also on the rise this month. 
  • Certain retro toys are making a comeback this season. Thanks to the new movie “Ouija,” searches for “Ouija boards” are up 300% since October. And queries for “Barbie Dream House” and “My Little Pony” are up as well compared to last month. 6
  • Cold-weather staples, such as “Hunter boots” and “Canada Goose jackets,” are among the most popular apparel searches, up 46% and 140%, respectively, since October. But “jogger pants” are the newcomer gift this season, up 39% from October. 7



Hunting for deals online
Shoppers are already prepping for Black Friday shopping by researching purchases and deals online. We found that 27% of shoppers have already begun hunting for Black Friday deals online.8



The top questions people are asking about Black Friday on Google Search are:
  • What time do stores open on Black Friday
  • What time does Black Friday start
  • When does Black Friday end
  • What to buy on Black Friday
Source: Google data, November 2014.

Beating the holiday rush with same-day delivery
We wanted to take the pulse of the people making purchases this weekend as they prepare for the Thanksgiving festivities. Here’s an overview of the top trending purchases on Google Express across locations.9

San Francisco: No gingerbread cookies here. San Franciscans are seeking a nutritious holiday with lots of bananas, avocado, coconut water and quinoa. And talk about eating clean: Disinfecting wipes are also among top shoppers’ searches.
  • West LA: The City of Angels is ready to party. Disposable silverware, plastic cups, paper plates, tortilla chips and garbage bags are all they need for hassle-free entertaining. 
  • Manhattan: New Yorkers start off the day right with cereal, almond milk and—why not?—butter croissants. After a long day, residents relax with snacks such as mini pretzels and almonds. 
  • Boston: Bring your appetite to Boston parties. Salty treats such as maple bacon chips, green pea crisps and peanuts top shopping lists. The city also buys more ketchup and popcorn than any other city. 
  • Chicago: Baby boom. Chicago households are stocking up for tots this winter with lots of baby wipes and goodies such as chocolate and sparkling juice. To ward off sniffles, Chicago is loading up on vitamin C and orange juice!
  • Washington, D.C.: The capital is stocking up on healthy bites such as whole wheat crackers, fruit snacks and diet soda to wash it down. 
To learn more about digital trends and how they’re affecting holiday shopping, visit ThinkwithGoogle.

Posted by Jenny Fernandez, Analytical Insights Marketing, Google
Sources:
1 Google Consumer Survey, November 2014, n=1100.
2 Google Data, November 2014.
3 Global Google Shopping Data, Week of 12/2-12/8 ‘13 compared to 11/1-11/7 ‘14.
4 MasterCard, SpendingPulse report, 2013 and Google Search data, November–December 2013.
5 Google Consumer Survey, November 2014, n=1100.
6 Google Trends, November 2014.
7 Google Trends, November 2014.
8 Google Consumer Survey, November 2014, n=1100.
9 Google Express data, last 90 days (only delivered orders counted).
980 comments | Labels: , , , ,