Posted:
(Cross-posted from the DoubleClick Search Blog)

 Running top-notch digital campaigns for the holidays can be a lot of work, and your to-do list can seem never-ending. On top of the festivities of the season, you’re juggling fleeting promotions, revising stale ads, and trying to balance your budget -- all in hopes of reaching holiday shoppers at the moment they’re looking to buy. So how do you succeed online during one of the busiest times of the year, and reach the right people with the right message, at the drop of a (Santa) hat?

Over the past few weeks, we’ve shared some best practices to whip your campaigns into shape, just in time for the holidays. Today, we wanted to recap a few of our favorite search marketing “stocking stuffers” to put the cheer back in your holiday and help you go faster, smarter, and better than ever before. With tools to scale and streamline your seasonal campaigns, find some extra time to sit back and enjoy your toasty apple cider -- while we take care of the rest.

Deliver just the right gift with inventory-aware campaigns.
Admit it: Manually managing your product inventory to stay on top of changing products, new promotions and seasonal search trends can leave you feeling like a Grinch. To lighten your load this holiday season, inventory-aware campaigns let you use your existing Google Merchant Center Feeds to automatically update your search campaigns -- showing the right product to the right customer, when they’re looking to buy. To get started with inventory-aware campaigns, check out some tips and tricks here.

On our “nice” list: ATG Stores. Search advertising is the primary driver of traffic to ATG’s website and is key to helping ATG scale their online marketing across a breadth of products -- spanning four million SKUs from 3,500 different manufacturers. Using inventory-aware campaigns, ATG Stores expanded their reach with 160 new campaigns containing over 6 million new long-tail keywords -- resulting in 3x higher ROAS for their business. “Inventory-aware campaigns help our customers by showing them how many units we have in stock, and at what price. It’s going to be a much more compelling experience for our shoppers,” says Tom Heffernan, Search Marketing Manager for ATG.

Do the work of a team of elves with automated rules.
Stay up 'til midnight waiting for Santa -- not your campaign updates -- with a little help from automated rules. Schedule changes to specific ads and keywords, based on criteria you specify, to ensure that your holiday campaigns are in tip-top shape (which means you can spend less time on repetitive tasks, and more time setting up those reindeer traps!). To get started with automated rules, check out some tips and tricks here.

On our “nice” list: Media Experts. As Chris Sylvestre, Manager of Search Marketing at Media Experts puts it, “USing automated rules this season, I’ll be more focused on what ingredients to put in my eggnog than I’ll be about our campaigns launching on time!” Maurice Revah, Senior search Marketing Analyst, continues: “Automated rules allow us to activate and pause time sensitive promotions for our clients, regardless of the time of day. This enables us to operate outside of regular business hours, increasing productivity beyond measurement.”

Solve the cross-channel puzzle with display remarketing from search ads.
It’s not a miracle on 34th Street: you can get your search and display campaigns connected and performing this holiday season, and beyond. Display remarketing from search ads will help you close the loop on those last-minute shoppers who searched for your product or service but didn't convert. With this feature, re-engage your audience with display ads across exchanges via DoubleClick Bid Manager, or across Google Display Network -- and do it all with an easy, tagless workflow. To get started with display remarketing from search ads, check out some tips and tricks here.

Race to the top of the search page with real-time bid optimization.
Looking for a solution that’ll help you go as fast as Rudolph? Put your best bid forward with our Performance Bidding Suite, designed to drive campaign performance through speedy, data-driven bid optimization. DoubleClick Search uses instant conversion data to update bids in near real-time, to more closely track to your seasonal goals, and help you get the ROI the size of a holiday feast. To get started with display remarketing from search ads, check out some tips and tricks here,

Get a full view of your online advertising with more data integrations.
To capture sales that occur after the inevitable rush to the malls, our Conversions API allows you to upload and edit conversions automatically so you can factor in purchases that started with your search ads, but resulted in transactions outside of your website. With this feature, you can upload new conversions to account for in-store transactions, or edit existing conversions to account for discounts and exchanges (...let’s face it -- we knew you didn’t need another pair of snowman pajamas).

On our “nice” list: ymarketing. With the DoubleClick Search Conversions API, ymarketing easily and automatically integrated their call tracking information (as well as data from other outside data sources) into DoubleClick Search. Steven Hellbusch, Performance Media Supervisor at ymarketing, says: “With the Conversions API, we can attribute calls to the specific keyword by search engine in almost real time. The ability to then optimize off of both online and offline conversions has allowed us to better meet our clients’ goals. With all of our data in one place, we have a more accurate picture of what’s happening from a user experience, and more importantly, we have ability to unearth new opportunities for our client.”

Do you have a DoubleClick tip or trick that gets you through the busy holiday season?
Email it to us at dclk-holiday@googlegroups.com with your name and title. We’ll feature the best tips here on the blog!
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Posted:
(Cross-posted on the Inside AdWords Blog)

Along with a user's query, context signals like location, time of day, and device have become increasingly important in showing people the right ads with their search results. With enhanced campaigns, it's now easier to reach people in the moments that matter across all screens, with ads that are more relevant to a user's intent and context. Now we're incorporating another powerful capability to tailor your search campaigns for different audiences – remarketing lists for search ads (RLSA). With this feature, you can modify your search ads, bids, and keywords based on your visitors' past activity on your website. As we transition out of the beta test of RLSA, announced in July 2012, we'll be making the feature available to all advertisers using enhanced campaigns over the next few days.

Combining intent, context, and audience for better search ads 
Search ads work great because they're relevant to the user's intent and context. And users who have recently visited your website often find your ads to be even more relevant. RLSA brings intent, context, and audience together to let you tailor your search campaign when past site visitors are searching on Google for your brand, products, and services. Here are some ways to improve your campaign performance using RLSA.
  1. Increase ad visibility for high value customers by adjusting your bids. For example, you could increase your bids by 20% for visitors who have previously researched high-end cameras while on your site when they subsequently search for ‘cameras’ on Google. And you could increase your bids by 40% for past site visitors who have previously purchased high-end equipment from your site. It's easy to set up RLSA bid adjustments and they combine with other enhanced campaigns bid adjustments for location, device, and time.

  2. Expand your reach and results with broader keywords. For example, bidding on broad keywords such as ‘gifts’ or ‘presents’ during a holiday season might not convert well enough to meet your ROI goals. But if you use RLSA to run those keywords just for repeat customers, they may convert better and allow you to grow your total sales with a profitable ROI. 
Advertiser success with RLSA
Advertisers in the beta have seen strong results with RLSA. Here are some examples:
  • Tirendo, a European online tire retailer, saw a 161% conversion rate increase with RLSA, leading to a 22% overall sales increase. And the incremental conversions were efficient, with a 43% lower average cost per order than previous campaigns. Read more.
  • WorldStores, a leading UK home furnishings and garden store, increased total orders 8% by using RLSA to increase bids for past site visitors. Conversion rates for this segment were 130% higher and average cost per conversion was 43% lower, even with the higher bids.
Tags and list management
RLSA shares the same site-wide Google Remarketing Tag and list management tools as remarketing on the Google Display Network (GDN). So you can start using RLSA immediately if your website is already tagged for remarketing on the GDN.

Transparency and control for users
We believe users should have transparency and be in control their ad experience. That's why we provide adjustable Ads Settings and inform users when an ad has been influenced by a past visit to a particular advertiser's website.

Learn more
For help getting started with RLSA, check out this article in the Help Center. You can also join us at tomorrow's Learn with Google Webinar: Reaching the Right Audience with Remarketing on Wednesday, June 26, 2013 at 1pm ET.

Posted by Rahul Lahiri, AdWords Product Manager
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Posted:
As we continue to expand our advertising solutions, our goal is to provide a great user experience for both advertisers and consumers. We know that advertisers are always looking for new ways to reach their customers with compelling ads that drive engagement and conversions. Today, we are excited to announce the launch of dynamic remarketing to all clients with a Google Merchant Center account. We are also currently piloting this new feature in the travel and education sectors and plan to expand availability to more sectors later this year.

Beautiful, tailored ads to reconnect with customers
Dynamic remarketing lets you automatically create beautiful, customized ads that connect with shoppers across the web, by reminding them of items they've seen on your site. You can build ads quickly with dozens of templates to choose from that you can customize to reflect the design elements of your brand. We have also made it easy to get started by automatically creating dynamic text and display ads for you.

Sample dynamic ads (see more here):


Advertisers have seen great results compared to their traditional remarketing campaigns:
  • Sierra Trading Post, a U.S. retailer of outdoor gear and clothing, saw a 2x higher clickthrough rate and a 5x higher conversion rate
  • As Europe’s premiere “heavy metal online shop,” EMP Merchandising grew conversion rates by 230% and decreased their cost of sale by 30%.
You can read more about other client successes on Think Insights.

Optimizing dynamic ads to drive performance
Dynamic remarketing delivers tailored ads across the web that combine the layouts, products, messages and offers that your customers are most likely interested in, based on what they viewed on your website. You can benefit from our:
  • Auto-optimized layouts which predicts the best performing layout for each impression
  • Product recommendation engine which optimizes the combination of related and popular products that show in your ads [Learn more]
  • Real-time bidding algorithm which helps boost performance by calculating the optimal bid for each impression
For help on getting started reference this Help Center article.

Making it easy for advertisers
Managing campaigns more efficiently is just one of the many benefits of remarketing with Google. Last year, we introduced a site-wide remarketing tag and remarketing with Google Analytics that both made it easy to get started with your campaigns. You can also use the tag to discover new customers similar to your site visitors with Similar Audiences, which has been recently made available to all clients in AdWords.

Remarketing drives great ROI for advertisers, it can also bring publishers significant revenue lift, as studies have shown, and compelling ads for consumers. We’ve also given consumers options to exercise control over their ad experience with features like the Ads Settings and Mute this Ad.

To learn more about what remarketing with Google can do for your business, register for our upcoming Learn with Google Webinar: Reaching the Right Audience with Remarketing on Wednesday, June 26, 2013 at 1pm ET.

Posted by Aitan Weinberg, Group Product Manager
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Posted:
Join Anastasia Holdren for a 30-minute Hangout on Air hosted by Google Engage for Agencies featuring the benefits of remarketing on the Google Display Network. Learn about the different remarketing strategies you can implement to help clients achieve their online goals.

Anastasia Holdren is President of SEM Training, providing training and consulting for Google AdWords advertisers. Working with Google, she piloted the Seminars for Success program in 2006.

RSVP for the hangout here
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Posted:
Shopping cart abandonment is one of the most pervasive concerns among online retailers, and with good reason. Studies show that 75% of your site visitors will likely leave without making a purchase, and 85% of the top 1,000 online retailers are doing nothing to combat this growing issue (Listrak 2011).

If you are investing in channels to drive traffic to your site this holiday season, take advantage of the opportunity to add value to your campaigns and maximize ROI by using your existing AdWords Conversion Tracking pixel to remarket to past converters.

Remarketing using Conversion Tracking (RMCT) adds an innovative and personal layer to your remarketing investments by targeting loyal customers who have already purchased from you. This creative approach to Remarketing has twice the win rate of conventional Remarketing (Google internal research), and is a great way to multiply conversions among loyal customers during the crucial post-holiday period.

By tracking conversions and collecting cookies associated with visitors who have completed a purchase, RMCT targets customers have done their research and chose you. Use RMCT to remind them why they did by separating converters from non-converters. With these two separate lists, you’re able to assign different values to them, and target them with specific copy and image ads. Reach the past converters with “loyalist” coupons, accessory and gift ideas to complement their most recent purchase, or even bulk and last minute discounts.


There are two ways to enable RMCT:

1. Easiest and most simple approach: Create a “Converters” Remarketing List based off the AWCT code (no additional pixel needed). This is a quick and easy solution for upselling or cross-selling to existing customers without having to implement additional pixels, but it is more limited in scope.

  • Select the conversion code in the section Control Panel > New Audience > Existing Tag > Select your conversion tag
  • The system will activate your conversion code into a Remarketing mode and will collect AdWords conversions and cookie IDs of people who hit your conversion page (regardless the traffic source they came from: AW, Search, Direct traffic, Referrals, etc.)


2. “You’re Halfway There” approach (a little more advanced): Deploy a basic but high ROI Remarketing ‘Shopping Cart Abandonment’ strategy (one additional pixel needed, placed on the cart page) and collect converters in one click. With this method, the existing conversion tracking tag can double-duty as a Remarketing tag and be used to exclude converters without any additional pixeling (see above). You can also choose to expand to tag Homepage & Product pages if your pixel implementation bandwidth permits. If AdWords Conversion Tracking is enabled in your account, use the same code to create a list of users that are reaching your conversion page.
  • Select your Conversion Code in the List Creation Panel > “Select from existing tags”
  • By adding the pixel to your thank you for ordering site, a list of all converters will appear in your Audience Tab--use this list to directly target only those people
  • Start taking advantage of RMCT now and challenge competitors to win more loyal customers and conversions with this innovative approach to Online marketing this holiday season
Nearly 57% of shoppers plan to do most of their holiday shopping after Cyber Monday this year (Google/OTX Holiday 2011 Study), so make sure you stay top of mind, challenge competitors, and increase conversions for the rest of the holiday season by taking a novel strategic approach to online marketing by implementing Remarketing with Conversion Tracking (RMCT).

Please visit this site for more information on Remarketing, and this site for FAQ.

Posted by Benna Wise & Andrea Cohan, The Google Technology Team
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Posted:
(Cross-posted on the Small Business Blog)

Please enjoy the second post in the series of tips and tricks for advertising within your industry. This week: Retail! Up next is Travel.

There are countless varieties of products, services, and companies within the Retail industry, but one thing unites us all: seasonality. Whether you’re selling school supplies, MP3 Players, or sports gear, you probably have a ‘hot season’ and some semblance of a ‘down season.’ I think our biggest trap as Retail advertisers is to only focus our efforts on the hot season; whereas Retail marketing should really happen year-round.

You have a lot of options and resources -- both free and paid -- available for marketing your business throughout the year. Below I’ve outlined a few of my favorite tools and tips.
  • Figure out when your hot season actually starts. Many marketers assume they know when their hot season starts and ends or they base this year’s strategy on last year’s season. Use Insights for Search to better understand when customers begin to search for your products. If you look at search volume on ‘swimsuits,’ you’ll notice that queries actually begin to rise in January and maintain steady volume throughout July. Don’t fall into the trap of advertising swimsuits only in the summer!
  •  Use different types of campaigns at different times. Once you fully understand your seasonality, think critically about the different types of advertising you’ll do throughout the year. For AdWords customers, for example, I recommend exploring the Remarketing Tool to keep track of customers who may have visited your site during the down season. When hot season strikes again, you’ll be able to reach these customers when they are more actively pursuing your products. Remarketing is also a great way for AdWords customers with multiple seasons to reach people throughout the year. For example, if you sell flowers, you can set up a cookie to target people who purchased flowers from you on Valentine's Day, and then begin showing them ads for your Mother's Day specials in April.




  • Through it all, continue to optimize your account structure. Once you’ve established the initial structure of your account, be sure to track performance and optimize your keyword lists and ad texts, particularly during down seasons. I recommend using the ‘Search terms’ report on your broad match keywords or the Opportunities Tab to identify new keyword ideas as well as negative keywords. For your ad text, look at which ads converted best in the previous hot season, and see if any consistent themes jump out. You may notice that mentioning ‘Save 20% on Gifts’ worked better than ‘Save Big on Gifts’ and you can edit your text accordingly for the next hot season.
  • Take advantage of free offerings, particularly during the down season. For Retailers with physical locations, it’s imperative that you create a listing on Google Places. Particularly as consumers increasingly search while they are on the go, it’s important that people know when they are near your physical location!
Think of how much more time you have when you’re in the down season -- and use this time to optimize and grow your business in advance of the hot season. Our customers’ interests and behaviors change each year and yes, it can be difficult to keep up. Lucky for us, we have plenty of options to reach our customers at different phases of the conversion cycle and many tools to better understand our customers. Best of luck in 2011!


Posted by Tim Freeth, Team Lead, AdWords Retail
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